Returns and exchanges

Is there a cooling-off period?

You have the right to notify the Boutique that you wish a refund for your order without penalties and without giving any reason within 14 (fourteen) calendar days starting from the day after the item was delivered.

Goods must be returned at your expense within that period in their original packaging, undamaged, accompanied by all their accessories, the user manual as well as a (copy) of the invoice/packing note to:

Tintin Boutique
8145 Chemin Devonshire
Ville Mont-Royal, H4P 2K6
Québec, Canada.

A refund will be made within 14 (fourteen) days following receipt of the returned product at the Boutique.

What is the procedure for and what are the costs of returns/exchanges?

We must be notified of all return/exchange requests by e-mail indicating the order number and product reference.

• Exchange: mail
• Damage/defect: mail + pictures
• Warranty: mail

Once a return request has been accepted by us, products must be returned at your cost in original packaging with no damage (save any damage indicated as the reason for return), accompanied by all accessories, certificates and manuals, and with a copy of the invoice/delivery note, to:

Tintin Boutique
8145 Chemin Devonshire
Ville Mont-Royal, H4P 2K6
Québec, Canada.

As soon as your package has been received, we will process your refund. Only the cost of the product(s) will be refunded. The cost of return delivery is to be paid by you except in the case of a proven fault with the product that is our responsibility. For a return/exchange request being made due to a damaged/faulty product, at least one photograph illustrating the problem must also be sent.

The Boutique will pay the cost of return and repeat delivery (of an exchange product) only if the fault with a product is our responsibility.