Is the website catalogue regularly updated?
We work directly with the commercial department of Moulinsart. We add new products to the website regularly.
The best way to be kept informed of new arrivals is to sign up to the newsletter, using the field provided on the homepage.
I am looking for a product that is no longer on display. Will it come back?
If a product is no longer visible on the website then we have run out of stock. Nevertheless, sometimes we receive new stock of certain products.
Products we expect to be re-stocked may be displayed on the website as unavailable. In this case you have the option to be kept informed when a product will return in stock, by clicking on the … button next to the product details.
Do you sell the same official Tintin products that are found in shops?
We sell a wide range of official Tintin products, subject to availability.
We do not sell certain very fragile products that you may find in shops. It is too risky to deliver these products as they break easily. If you are looking for a certain fragile product that we do not sell online then please check our list of resellers [link] and make contact with one of them if it is convenient.
Which products are subject to quality control?
All our products are subject to quality control. Besides your legal rights the Boutique does not offer any complementary contractual guarantee in relation to products purchased online.
However, if there is a problem with one of our products that you have purchased, you may contact our customer service. Please write to firstname.lastname@example.org.