How can I make an order?
When you have made your purchases, all you need to do is click the "My cart" link in the blue header at the top of the page, and follow the cues.
How can I be sure that my order has been received by you?
After you have made payment for your order, you will receive an e-mail from us, confirming your order.
Please keep this confirmation e-mail, which contains information such as your order number. This information is useful if you ever need to contact us about your order.
How can I modify or cancel my order?
Confirmed and paid orders may only be modified or cancelled through our customer service.
You may contact our customer service by e-mail.
Please note that cancelling your order is only possible if you contact us within 24 hours of the order confirmation. Order cancellation is not possible on weekends and bank holidays.
If you have not contacted us within 24 hours of order confirmation, but wish to cancel your order, please refer to the "Returns and exchanges" section.
How can I receive an invoice?
You may access and print your invoices through your account.
How can I use a discount / gift code?
At a certain moment during the order process, you will see a field in which you may insert your discount / gift code.